Frequently Asked Questions
Clear answers about products, shopping, delivery, payments and support.
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Shopping
Do I need an account?
You can use guest checkout. Keep your order reference and the contact details used at checkout.
What does JoshFit sell?
JoshFit brings together home-training equipment for movement, strength work and stretching. Product pages show the price in PKR and the supplied pack quantity.
Will my shopping bag remain after a refresh?
Where browser persistence is enabled, your bag is saved on the same browser. Clearing site data can remove it; it does not automatically transfer to another device.
Checkout
How are shipping and the final amount shown?
Review the item subtotal, any configured shipping charge and the complete payable amount before confirming payment. A delivery estimate is not a guarantee.
Which payment methods can I use?
Only methods available in the configured checkout are offered. A payment screenshot or browser success message alone does not establish that an order is paid.
My account was debited but payment is pending. What should I do?
Do not immediately pay again. Keep the order and provider references, amount and date. Contact your payment provider and visit Contact Us for help reviewing the order.
Delivery
How long does delivery take?
After dispatch, the policy estimates are 2–5 business days for major urban areas, 3–7 for other serviceable cities and 5–10 for remote serviceable areas. Coverage and circumstances can affect timing. Read the Shipping Policy.
Returns
What is the return-request window?
Request review of eligible products within seven calendar days after recorded delivery. Report missing items or included parts within 48 hours. Approval depends on the reason, evidence and condition. Read Returns & Refunds.
Can I cancel an order?
Contact support promptly. The available option depends on packing, dispatch and payment status. Dispatched orders normally follow the applicable return process. Read the Cancellation Policy.
When will an approved refund arrive?
Typical provider processing is 3–14 business days for supported bank/wallet routes and 7–14 for cards, starting after approval and refund submission to the provider. Provider checks and holidays can add time.
Products
Does every item include a warranty?
No. Warranty coverage applies only where its provider, duration and conditions are stated for that product. Arrival issues should be raised under the return policy. Read the Warranty Policy.
Support
How can I contact JoshFit?
Visit Contact Us to send a message or find our phone number. Never send a PIN, CVV, OTP, full card number or banking password.